Delivery and Payment

Paying by credit cards

To help protect your account against fraudulent transactions, we only ship orders where a full authorisation is complete. This means that you must enter your card's registered address details as the invoice address, or your transaction may be rejected.

To protect our customers, we participate in the Verified by Visa and MasterCard SecureCode™ programs. If your credit card is eligible for or enrolled in one of these programs, you may see a screen from your credit card's bank, prompting you to provide your password or enrol in the Verified by Visa or MasterCard SecureCode™ program.

As part of our desire to keep your cards secure, we do not accept payment by card over the phone. Our online payment system is secure (we never even see your card details), so we are confident that this is the best method of payment for you.

Delivery

We use a next business day service for our standard deliveries. We work hard to keep our delivery charges as low as possible while still providing a timely service - for that reason, we are unable to guarantee delivery dates or times. Please note that incorrectly entered addresses may result in a delay in delivery.

We will endeavour to ship online orders on the same business day the order is received, stock permitting, as long as they are raised before 3pm.

Please note, we do not ship to PO Box addresses.

Out of stock items and long lead times

We are working to put stock levels on our website for you to view. When we do this, we want to take account of supplier stocks that we can access for direct shipping to you. Until then, we will endeavour to let you know if any items you order are out of stock.

Some items on our website have a long lead time. These are slow-moving lines with low stock levels, often ordered from the manufacturer. These are treated the same as out-of-stock items.

If you do order an item that is out of stock, we will place a back-order on our suppliers/manufacturers. This may take anything from 3 to 28 days. We will keep you informed with any information we have. If we are having difficulty obtaining your item, we will discuss this with you.

If for some reason we are unable to get hold of the desired item or quantity, we will let you know as soon as we know.

As these items are ordered on request, sometimes from the manufacturer, we are forced to take payment up front. However, do please talk to us if you have difficulties or concerns and we will do our best to rectify issues or raise a refund as necessary.

Please note that while on back-order, the price may change due to circumstances beyond our control. In the event prices decrease, we will make the necessary refund and conversely if the price increases a little we will let you know promptly.

You can always write to us to find out more or if a given product has an estimated date of arrival.

Green Packaging

We do our best to operate in a way that is friendly to the environment and cost-effective. Therefore, we re-use and recycle packaging where possible.

This means that some of our packaging may not look very neat. However, we work hard to ensure that your goods are packed safely and securely, believing that looks are not the most important issue.

Refunds

Incorrectly ordered goods may not be eligible for credit/refund.

Goods which are eligible for a refund/credit may be subject to a re-stocking fee.

Returning Items

You must have approval before returning any goods - please fill out our RMA form: Click Here to download RMA form. Approval may depend on the reason for wishing to return an item, the type of item concerned and its condition.

Please note all good(s) are returned at your own risk and must be accompanied by an RMA number. We recommend using an insured/proof of delivery service to protect you against the returned good(s) being lost or damaged in transit. Proof of posting is not accepted as proof of delivery. Return postage is non-refundable.

We cannot refund/credit any good(s) not returned in A1 condition, unopened and in original packaging.